Service

Our company provides installation and set-ups of delivered devices. We ensure service for our product during and after the warranty period. We also offer calibration and validation as well as interlinking of equipment and labs to the central monitoring system (compatible with GLP).

Complaint

If you experience problems with the delivered products we want to ask you to get in contact with our office immediately. To optimize the claim process we have prepared complaint forms which we request you to fill out. You can also download our forms in PDF, print them and fill them out. We request you to send this version to us, preferentially the electronically way (either via e - mail or fax). Those forms contain all the information needed to process your claim. We hope our collaboration will be improved this way.

Product Delivered Complaint

To help us find your order faster and to specify the defect of the device, please fill out every space in the form accurately. You can download a form in a PDF format and send it by fax after filling it out. Fax number +49 221 9920949.

Delivered Complaint

Please check the status of the delivery properly. If the delivery is damaged, please write a protocol of damage in presence of the courier and send an immediate notification about the incident to us. We will be thankful for some information in case of a delivery delay. If you have any concerns about the delivered product, please notify them promptly on the day of receiving the delivery.